Answers to questions we hear from landlords every week

When a prospective tenant fills out the MagicDoor application form, the AI reviews their credit history, background, and income against the thresholds you set. You receive a structured report showing green, yellow, or red indicators for each factor. You then click approve or decline. The AI does the analysis. You make the final call.

No installation required. MagicDoor is a web-based application. You sign up, add your rental units, and configure your preferences from any browser. Most landlords are fully set up within 60 minutes. There is nothing to download or install.

When a tenant submits a maintenance request, the AI classifies the urgency (emergency, standard, or cosmetic) and routes it to a vetted local vendor from our network. The vendor contacts the tenant to schedule. You receive a morning summary email with what was dispatched, to whom, and the current status. You do not need to be available after hours for this to work.

Yes. You set the reminder schedule for each unit. The defaults are seven days before the due date and one day before the due date. You can adjust both of these. You can also set the late notice timing, typically the day after the grace period ends. Pro and Portfolio plans allow custom schedules per unit.

No. MagicDoor is a software platform. You remain the landlord and property manager of record. MagicDoor automates the administrative tasks in your back office: screening, reminders, and maintenance routing. You keep all decision-making authority. We are a tool, not a property management firm.

Our vendor network currently covers Colorado with the broadest coverage. We are expanding to neighboring states. At account setup, you will see which vendors are active in your area. If vendor coverage is not yet available in your area, the maintenance intake and categorization still work. We flag it and you handle dispatch yourself, but you still get the organized request and urgency classification.

Your data is retained for 30 days after cancellation so you can export it. We provide a full data export in CSV and PDF format. After 30 days, data is deleted from our servers. We do not sell your data or your tenants' information to any third party.

Tenants can submit requests through two channels: an SMS shortcode assigned to each property, or a web form link included in their welcome packet. Both channels feed into the same MagicDoor dashboard. The AI categorizes and routes the request the same way regardless of how it was submitted.